Refund policy
Return & Refund Policy – Coyotte
At Coyotte, we are dedicated to providing a smooth and trustworthy shopping experience. If you are not completely satisfied with your purchase, our return and refund policy is designed to support you with clarity and fairness.
Return Period
You may request a return within 30 days from the date your order is delivered.
Return Requirements
To qualify for a return:
-
The item must be unused and in its original condition
-
All packaging, tags, and included accessories must be intact
-
A valid proof of purchase is required
Non-Returnable Items
Returns are not accepted for:
-
Final sale or clearance products
-
Gift cards
-
Customized or personalized items
-
Opened personal-use or hygiene products
Return Procedure
To initiate a return:
-
Contact us at support@coyotte.shop
-
Provide your order number and a detailed explanation
-
Follow the return instructions provided by our support team
Returns submitted without prior approval may be refused.
Refund Processing
Once your return is received and inspected:
-
Refunds are issued within 5–10 business days
-
Refunds are processed to the original payment method
-
Shipping fees are non-refundable unless the issue is caused by us
Exchanges
We only replace items that are defective, damaged, or incorrectly delivered.
Refund Delays
If your refund has not been received:
-
Check your bank account
-
Contact your card provider
-
Contact your bank
If additional help is needed, contact support@coyotte.shop
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error.
Coyotte reserves the right to deny returns that do not meet these conditions.